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Cost-per-contact is one of the primary Key Performance Indicators (KPI) used to measure the success of your Service Desk. As a health IT professional, do you know your hospital’s cost-per-contact as it relates to your Service Desk? Does your brain go into a tail-spin when you try to calculate the cost-per-contact? After many years of consulting on Service Desk operations in a variety of industries, I’ve found that most clients consider very different inputs when calculating their cost-per-contact. Not surprisingly, the value of their work varies with the effort expended. Every company has a different approach and process when it…
The healthcare industry has been kind to Phoenix, and we love reciprocating! We hope you will benefit from our insights into key IT issues, gained from our long on-the-ground professional experience.
About the Blog: HITPoint
Phoenix Health Systems’ staff is passionate about the future of healthcare. And, we’re passionate about healthcare IT and its role in national healthcare quality. So, we like to write about it — our experiences, ideas and impressions — and, after 20+ years, we’re qualified. We help clients manage government mandates, IT trends, cost issues, and new technologies every day. Watch HITPoint…and join the conversation!