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Hitpoint - Issues and InsightsRead More
Are your IT Service Desk users literally your “best customers?” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care. And like customers in a bank or retail store, they are expecting value for their interaction with Service Desk agents: a fair, speedy, even generous return for the time and effort they’ve invested in their inquiry. For optimum service, managers should encourage this concept: Lose the word “user” and replace it with “best customer.” You can start by downloading our high-resolution poster, chock full of inspiring quotes from the world’s…
Phoenix Selected for Longterm Outsourcing by SWRMC
Richardson, Texas and McComb, Mississippi —July 17, 2018—Phoenix Health Systems, the leading independent provider of hospital IT outsourcing and consulting services today announced that Southwest Mississippi Regional Medical Center has signed a long-term contract for IT department management and software and infrastructure support. Read the full press release here.
Spotlight: Our Outsourcing Approach
Phoenix Health Systems provides an integrated set of IT Outsourcing services, valued by many hospital leaders who need support in managing the complexities of healthcare IT. Many clients have renewed relationships repeatedly — appreciating our exceptional service delivery, commitment to accountability, and quantifiable ROI. Learn more…