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With the high demands on healthcare clinicians, IT, and administrators, it’s crucial that adequate support systems are in place. The move to ICD-10, systems implementations and upgrades, and meaningful use stage 2 have IT departments stretched thin. These challenges only increase the need for high-quality user support. This support usually comes in the form of an internal or outsourced Service Desk. For a Service Desk to be effective, best practices must be implemented and the foundation of these practices is ticket management. The infographic below takes a look at the three things to consider when defining ticket management policies. Make sure your Service…
The healthcare industry has been kind to Phoenix, and we love reciprocating! We hope you will benefit from our insights into key IT issues, gained from our long on-the-ground professional experience.
About the Blog: HITPoint
Phoenix Health Systems’ staff is passionate about the future of healthcare. And, we’re passionate about healthcare IT and its role in national healthcare quality. So, we like to write about it — our experiences, ideas and impressions — and, after 20+ years, we’re qualified. We help clients manage government mandates, IT trends, cost issues, and new technologies every day. Watch HITPoint…and join the conversation!