Service Desk Solutions for Your Hospital IT Needs

On-target, on-shore hospital Service Desk 

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Read HitPoint.

Share! Great ideas and authoritative opinions.

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The Resource Library

Your Key to Healthcare IT

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ICD-10. NOW.

LET’S GET IT DONE.

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Future-proof patient privacy and data security.

 Prevent dangerous breaches with independent, objective support.

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Hitpoint - Issues and Insights

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  • Why Your Hospital May Need a Clinical Service Desk

    The broad implementation of new EMRs across the hospital industry has greatly increased clinical systems support needs of physicians and other users. With IT departments already stretched to their limits, expanding help desk support to meet users’ needs is a challenge. Many hospitals have incorporated a clinical service desk component to their traditional help desks, by either creating new internal capabilities or outsourcing their service desks to include clinical systems support.  What are the key differences between a traditional IT Service Desk and a Clinical Service Desk?

About the Blog: HITPoint

Phoenix Health Systems’ staff is passionate about the future of healthcare.  And, we’re passionate about healthcare IT and its role in national healthcare quality. So, we like to write about it — our experiences, ideas and impressions — and, after 20+ years, we’re qualified. We help clients manage government mandates, IT trends, cost issues, and new technologies every day. Watch HITPoint…and join the conversation!

Our Resource Library

The healthcare industry has been kind to Phoenix, and we love reciprocating! We hope you will benefit from our insights into key IT issues, gained from our long on-the-ground professional experience.

Other Hospitals Have Great Help Desk Support. Why Doesn't Yours?

Do away with the burden of Service Desk staffing, poor performance, and dealing with irate physicians about new EHRs. We provide hospitals seamless  round-the-clock support with the fastest first call resolution in the industry. You can have it too, for what you’re spending now or lessLearn more…