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There’s no doubt … Meaningful Use has changed the landscape of healthcare. One obvious example is requisite direct engagement with patients through a patient portal. Before Meaningful Use, the patient portal was a rare beast indeed, but now, nearly every provider has one. If you’ve supported a patient portal for long, you realize that these portals create technical support needs that are very different from the hospital employee help desk support that you are used to providing.
About the Blog: HITPoint
Phoenix Health Systems’ staff is passionate about the future of healthcare. And, we’re passionate about healthcare IT and its role in national healthcare quality. So, we like to write about it — our experiences, ideas and impressions — and, after 20+ years, we’re qualified. We help clients manage government mandates, IT trends, cost issues, and new technologies every day. Watch HITPoint…and join the conversation!
The healthcare industry has been kind to Phoenix, and we love reciprocating! We hope you will benefit from our insights into key IT issues, gained from our long on-the-ground professional experience.
Other Hospitals Have Great Help Desk Support. Why Doesn't Yours?
Do away with the burden of Service Desk staffing, poor performance, and dealing with irate physicians about new EHRs. We provide hospitals seamless round-the-clock support with the fastest first call resolution in the industry. You can have it too, for what you’re spending now or less. Learn more…