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The broad implementation of new EMRs across the hospital industry has greatly increased clinical systems support needs of physicians and other users. With IT departments already stretched to their limits, expanding help desk support to meet users’ needs is a challenge. Many hospitals have incorporated a clinical service desk component to their traditional help desks, by either creating new internal capabilities or outsourcing their service desks to include clinical systems support. What are the key differences between a traditional IT Service Desk and a Clinical Service Desk?
About the Blog: HITPoint
Phoenix Health Systems’ staff is passionate about the future of healthcare. And, we’re passionate about healthcare IT and its role in national healthcare quality. So, we like to write about it — our experiences, ideas and impressions — and, after 20+ years, we’re qualified. We help clients manage government mandates, IT trends, cost issues, and new technologies every day. Watch HITPoint…and join the conversation!
The healthcare industry has been kind to Phoenix, and we love reciprocating! We hope you will benefit from our insights into key IT issues, gained from our long on-the-ground professional experience.
Other Hospitals Have Great Help Desk Support. Why Doesn't Yours?
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