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The proliferation of EHRs and many new technologies in hospitals is putting ever more demands on Service Desks. With increases both in caller traffic and the complexity of users’ issues, new Service Desk costs, some of them hidden, are hitting hospital budgets hard. Yet many hospitals do not realize how much they actually spend on their Service Desks. This assessment tool will help you unearth that data, and very likely enable your Service Desk to be more cost effective and better manage your costs. Special bonus: you may even make your clinical staff happier with IT!
About the Blog: HITPoint
Phoenix Health Systems’ staff is passionate about the future of healthcare. Follow our award-winning HITPoint blog, for industry and technology-related analyses, ideas, and comments.
The healthcare industry has been kind to Phoenix, and we love reciprocating! We hope you will benefit from our insights into key IT issues, gained from our long on-the-ground professional experience.
How Omnibus HIPAA is tougher than HIPAA
Read our resource Guide to the Omnibus HIPAA Rules details far-reaching impacts:
- Tougher breach definitions and more complex notification provisions
- Increased patient access to and control of personal health information in all PHI-touching systems
- Changes in the use of PHI for research, marketing, fundraising, and sales
- New Business Associates’ liability and major changes in BA agreements
- Required changes in all Notices of Privacy Practices
- Stronger enforcement powers of the Department of Health and Human Services
- Numerous technical — but necessary — details
Other Hospitals Have Great 24 X 7 X 365 Service Desk Support. Why Doesn't Yours?
Do away with the burden of Service Desk staffing, poor performance, and dealing with irate physicians about new EHRs. We provide hospitals seamless, onshore round-the-clock support with the fastest first call resolution in the industry. You can have it too, for what you’re spending now or less. Learn more…