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Today, most hospitals understand the need to incorporate a dedicated service desk in their IT operations. With the complexity of EHRs and other hardware and software systems — plus new security requirements — a poorly managed service group that offers slow responsiveness and inadequate help quickly frustrates and eventually alienates medical staff and other users. It also creates surprisingly high and unnecessary costs. Quality support is acutely necessary in all hospitals, but like many business objectives, is easier said than achieved. Inefficient service desks put extreme, often hidden burdens on IT budgets. Unfortunately, so do new IT projects. Which get…
Phoenix Ranked #1 Hospital IT Outsourcer: Black Book 2017
Black Book Research has ranked Phoenix #1 in comprehensive HIT outsourcing. Phoenix Health tops the field of 68 qualified IT outsourcing organizations and is one of only seven vendors that “exceeded expectations” on all 18 Black Book key performance indicators. Black Book, known for its impartial data-driven healthcare industry research, polled 1,587 users of IT outsourcing solutions including 807 hospital IT executives and 89 CFOs, to assess which partners they found the most professional and reliable. This reaffirmation that Phoenix’ hospital clients greatly value our hard work is gratifying. We’re proud of our people! Read the full press release here.
Spotlight: Our Outsourcing Approach
Phoenix Health Systems provides an integrated set of IT Outsourcing services, valued by many hospital leaders who need support in managing the complexities of healthcare IT. Many clients have renewed relationships repeatedly — appreciating our exceptional service delivery, commitment to accountability, and quantifiable ROI. Learn more…
About the Blog: HITPoint
Phoenix Health Systems’ staff is passionate about the future of healthcare. Follow our award-winning HITPoint blog, for industry and technology-related analyses, ideas, and comments.