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Service Desk
 Keeping caregivers satisfied with the level of support they receive from their IT department is crucial to successful operations. Phoenix provides effective and comprehensive IT Help Desk Services for your organization that can help improve the End User Experience within your hospital.
Utilizing Phoenix's Leveraged Service Centers, the primary contact for all IT-related issues, your hospital will have access to a team of skilled professionals providing Level I Help Desk Services. Our Help Desk Services are measured and reported on a monthly basis and include key service levels and performance indicators focused on improving your business and end user experience.
Options to Match Your Needs
- 24 X 7 — “Around the Clock” Service
- 12 X 5 — 7 AM — 7PM weekdays
- After Hours — Augment your current Help Desk with 7 PM — 7 AM weekdays and all day on weekends
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