Phoenix Health Systems provides a wide array of Outsourcing solutions for the small to medium-sized community hospital. Our services range from providing IT services such as Remote Hosting, Data Replication and Help Desk to Full IT Outsourcing of a hospital's IT operations. Our newest service in partnership with Medshpere Systems is to help small hospitals attain "Meaningful Use" with our Total IT Solution.
Your focus should be on care delivery to your patients not running a complex IT operation. With over two decades of IT Outsourcing experience in the hospital environment, Phoenix will ensure that your IT department supports your business objectives and provides your clinicians with the tools and support they need. |
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What is Oursourcing
Outsourcing is the creation of a business relationship where a hospital or other health care provider contracts with an outside organization to provide part or all of their IT services. Outsourcing works because it allows the healthcare organization to focus on its core competencies and primary mission, while the outsourcer focuses on making IT an enabler and an asset to the organization.
Too often, outsourcing solutions are process-oriented, consisting primarily of day-to-day operational management. However, IT challenges such as runaway costs, staff instability, and ineffective utilization of hardware and software systems demand innovative problem resolution strategies tailored to an organization’s specific situation and vendor platforms.
Our Outsourcing Approach
Phoenix Health Systems provides a comprehensive, integrated set of IT Outsourcing and professional services. These services deliver value based on leading practice models established from years of implementing solutions for large healthcare organizations. Phoenix is committed to exceptional service delivery, total customer delight and the creation of quantifiable business impact in terms of return on investment (ROI).
We enlist highly experienced healthcare management professionals to evaluate existing technology and human resources. After a thorough analysis of the underlying causes of a client’s IT challenges, Phoenix defines strategies to resolve problems and achieve IT goals, and recommends the appropriate methods, tools and techniques necessary to ensure successful relationships and measurable results. Phoenix adapts solutions to clients’ needs and size, never using a “one size fits all” approach.
Our team strategically unifies a suite of flexible and adaptable IT services with a single point of accountability to ensure a long-term vision that addresses clients’ needs. Phoenix’ outsourcing services are currently being provided onsite and in its Leveraged Service Centers. In situations where existing staff is affected by the decision to outsource, we will work with the client to determine the best approach
Outsourcong Components
Whether it’s onsite or provided from a Phoenix Leveraged Service Center, our information technology services are cost effective and enable our clients to concentrate on care delivery, patient safety and satisfaction and clinical best practices.
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Transition or Long-Term Outsourcing Leadership: Utilizing our Consulting Services business unit, we are in a unique position to provide a potential client with a transitional or long-term Chief Information Officer or other IT leadership position. Our industry network and healthcare IT experience permits us to locate, qualify and place key executives who have a proven track record of service delivery and strategic thinking in a hospital setting.
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Help Desk Services: The Phoenix Help Desk is the central collection point for inquiries, problem reporting, and requests for services across the entire spectrum of IT services, including applications, servers, LAN/WAN, desktop and software support. Our goal is to promote client productivity through prompt attention to the handling of user calls in a rapid and effective fashion. Our services rely on our experienced healthcare personnel using proven problem management and escalation tools and techniques to identify, communicate and resolve IT issues. Help Desk services may be delivered onsite or at a Phoenix Leveraged Service Center.
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Desktop Services: Phoenix provides this “client-facing” service with healthcare-experienced technology experts. Desktop services support is provided to maintain desktop hardware, supported software and associated peripheral equipment located onsite at the hospital facility. Desktop services are always delivered in close coordination with the Help Desk team.
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Network Services: Network services are the operational and technical support aspects of the client’s voice and data network environment. These responsibilities extend to the day-to-day operations and management of the devices including security administration, asset management, break/fix, change management, and problem management. These services are delivered in a combination of onsite and remote staff within a Phoenix Leveraged Service Center.
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Server Services: Server administration is the complete management of data center server services, running all major hospital information system applications. Services provided include monitoring and administration as well as change and problem management. Operations support staff and servers can be located onsite or at a Phoenix Leveraged Service Center.
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Applications Services: Phoenix assumes responsibility for managing, maintaining, and developing the business, operational and technical support aspects of the application environment. These responsibilities extend to the day-to-day operations and responsibilities of project management, vendor management, maintenance, system development, testing, change management and problem management.
Contact Phoenix Today!
Call 214.261.0660 or email info@phoenixhealth.com |
