The Right Experience
Phoenix has over two decades of experience providing an integrated set of consulting and IT outsourcing services to hospitals of all sizes, with demonstrated proof of our ability to help health care organizations meet their objectives. From its inception, Phoenix's primary goal has been a focus on the client above all else. Our commitment has been proven through our efforts assisting clients not only through times of prosperity, transformation and modernization, but also through times of financial and operational difficulty and even natural disasters that can devastate a company and take its business down. Being "Invested in Your Vision" is more than a tag line for Phoenix, it is the primary tenet of a corporate culture based on years of successful service to long-term clients.
The Right People
At Phoenix, we are passionate about our work. Our people are focused on client success and bring the right solutions and style to bear on every engagement. From our leadership team to our subject matter experts and technical staff, we employ proven methodologies developed from years of experience in healthcare consulting and IT outsourcing. We put the right people to work for you — an integrated team to provide comprehensive results. Our staff understands the fiscal, technological and demographic challenges you face, and we work with you to conceive, plan, implement and manage cost-effective solutions to the unique, complex business problems facing hospitals today.
The Right Solution
Phoenix's business model is based upon years of structural development and business orientation most often found in much larger companies, while maintaining a rapid, flexible approach that can be customized to your needs. The solutions we provide to hospitals spotlight a very specific set of mission-critical objectives and industry requirements. Our solution is always provided with your needs in mind. IT based solutions are only effective if they achieve real business results and you can see a real Return-on-Investment. Our integrated capabilities span the life cycle of a hospital's IT needs but can be scaled to match the business requirement at hand.
The Right Price
Phoenix provides the best value for the right price. We understand that financial considerations are a primary driver of your business decisions, and our solutions are adapted to the markets that we collectively serve. Simply stated, a solution that is not affordable will not do you much good. Our solutions and experience enable us to quickly pinpoint key issues and identify cost-effective, workable solutions Most importantly, you want predictability of cost. Our solutions are right sized for you from the beginning and we commit to our solution and price without surprises. |
Consulting Services
Whether you desire an engagement focused on a specific task, or a long-term, multi-faceted partnership, Phoenix brings a team of subject matter experts to bear rapidly to deliver solutions framed around your business needs. Within our Consulting Services capability, we bring hands-on knowledge of hospital operations and information technology, proven methodologies and tools, and tailored solutions that are aimed at helping you reach your business objectives. We can help you achieve these goals, whether they are improved cash flow, operational effectiveness, quality of patient care, and patient safety, or compliance with HIPAA, HITECH and other legislative and regulatory requirements. We offer services within the following key areas in any hospital environment:
- Preparation — all aspects of selecting, planning, contracting and implementing IT and data systems
- Assessments — IT, operational, regulatory compliance, disaster recovery and business continuity
- Leadership — IT, project management and supplemental staffing
Information Technology Outsourcing Services
Phoenix is committed to world-class service delivery, total customer delight, and the creation of quantifiable business impact in terms of Return-on-Investment. Phoenix was the first healthcare outsourcing company in the United States to achieve Level 2 certification under Carnegie Mellon's eSourcing Capability Model for Service Providers. This capability maturity model is the only model that covers all aspects of service delivery for an outsourcing organization and serves as the foundation for the Phoenix Service Quality Program. We offer a full range of IT services that can be integrated to form a complete solution or done independently to achieve a specific business result:
- Full IT Outsourcing
- Service desk
- Remote data center
- Data replication
- Network & server support
- Monitoring & response
- End-user environment & desktop support
- Application management
- Total IT Solution — partnered with Medsphere to offer their Openvista EMR as part of a comprehensive IT solution for the rural and community hospital
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The Right Choice
Other companies may measure the value of the services they provide by their ability to meet service level objectives, the number of successful software installations they perform, or by how many people are employed. In all of our engagements, there is only one metric that really matters: Your Business Success. If you achieve the business results you expected, then we have done our job. |
