Phoenix Health Systems Ranked First by Black Book Research for Comprehensive Hospital IT Outsourcing Services

Richardson, TX – October 2, 2017—Phoenix Health Systems, the leading independent provider of hospital IT outsourcing and consulting services, has been recognized by market and public opinion research firm Black Book Research as first among the top 20 non-EHR centric hospital IT outsourcing companies. From a field of 68 qualified IT outsourcing organizations, Phoenix Health is one of only seven vendors who were recognized for “exceeding expectations” on all 18 Black Book key performance indicators.

For Black Book’s 2017 survey, the company polled 1,587 users of IT outsourcing solutions, including 807 hospital CIOs and IT leaders, as well as 89 CFOs, to assess their confidence in partnering with outside IT support contractors and determine which partners they found the most professional and reliable.

“We are honored and humbled to be recognized by such a prestigious organization, especially given Black Book’s reputation for impartiality and data-driven assessment,” said Ronald L. Gue, Ph.D., president of Phoenix Health. “As Black Book says, engaging firms with insufficient healthcare experience or knowledge of industry issues is risky, which is why our fundamental concern is eliminating risk for our clients. At their core, the Black Book rankings are recognition of how professional and knowledgeable the Phoenix Health team is, and I’m grateful every day for how good they are. This confirmation that our clients also recognize our hard work is especially satisfying and inspiring.”

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Health Partners New England Selects Medsphere’s Comprehensive Health IT Platform and Services
Innovative behavioral health care management and psychiatric services provider selects OpenVista EHR and Phoenix Health Systems for implementation, support

Winchester, Mass., and Carlsbad, Calif. February 11, 2016
Medsphere Systems Corporation, the leading provider of affordable and interoperable electronic health record (EHR) solutions and services, today announced that Health Partners New England (HPNE) has chosen the OpenVista® electronic health record (EHR) system for implementation in the organization’s new behavioral health treatment center in Devens, Massachusetts. HPNE also contracted with Phoenix Health Systems, a division of Medsphere, for additional support services related to OpenVista implementation.

Headquartered in the Boston area, HPNE enables hospitals to improve the quality and financial performance of psychiatric and substance abuse services for children, adults and the elderly. The new 108-licensed bed TaraVista Behavioral Health Center™ is the first facility the company has built from the ground up. TaraVista will use OpenVista’s flexibility and comprehensive clinical, population health, financial and revenue cycle applications as core components in a unique care model providing short-term inpatient care for psychiatric and co-occurring substance abuse issues.

“We believe EHRs enable just as much improvement in behavioral health as they do in acute medical care,” said HPNE founder and CEO Michael P. Krupa, Ed. D. “Our structured RFP process identified the OpenVista enterprise solution as the best combination of predictable costs, value and functionality. The roots of OpenVista in VA VistA made Medsphere the clear choice for our needs, as did the enhanced quality and error reduction OpenVista has enabled at Silver Hill Hospital in Connecticut and other facilities.”

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Tulare Regional Medical Center and Phoenix Health Systems Reach Health IT System Implementation and Support Agreement
Rural California hospital taps experienced health IT services provider for new software platform install and hardware infrastructure support 

Richardson, Texas, and Tulare, Calif.—January 20, 2016Phoenix Health Systems, the premier enabler of better patient care through information technology (IT), today announced that Tulare Regional Medical Center (TRMC), a safety-net hospital in California’s agricultural San Joaquin Valley, has signed contracts for software implementation management and infrastructure support.

Located in the southern half of California’s huge Central Valley, Tulare County has the highest total of agricultural sales in the United States. The rural and agricultural nature of the region magnifies the importance of TRMC in treating work-related injuries, but it also creates challenges in terms of finding local support for IT projects. With the Phoenix partnership, TRMC now has an established source of expertise that will not be diminished by geography or labor fluctuations.

“We take the care we give very seriously and consider it a privilege to serve a community that works so hard to provide for California and the nation,” said Tulare Local Health Care District Board Chairman and President Sherrie Bell. “The advantages of health IT and the expertise provided by Phoenix Health Systems enable Tulare Regional Medical Center and similar community hospitals to achieve the best possible healthcare. Many of the specific IT challenges we might face otherwise are alleviated through our partnership with Phoenix.”

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Wilson Health Selects Phoenix Health Systems for Comprehensive Service Desk Support
Ohio-based health system adds proven expertise, reduces technology costs by retaining seasoned health IT services provider

Richardson, Texas, and Sidney, Ohio.—December 8, 2015Phoenix Health Systems, the premier enabler of better patient care through information technology (IT), today announced that Wilson Health, an integrated health network serving western Ohio, has signed a contract for complete service desk support. Phoenix will provide 24×7 support for all of Wilson’s IT systems and be the single point of contact for IT-related issues.

Formerly known organizationally as Wilson Memorial Hospital, Wilson Health is in the midst of an expansion into the broader community in an effort to meet the growing healthcare needs of Shelby County and surrounding communities. That growth is supported and facilitated by the use comprehensive health IT systems, which Phoenix will ensure retain optimal function.

“These are exciting times for Wilson Health as we expand our services and facilities to meet the needs of our community,” said Wilson President and CEO Mark Dooley. “As a community hospital, we are able to manage costs without sacrificing quality using the advantages of health IT and the expertise provided by Phoenix Health Systems. Wilson Health’s care is better for the inclusion of IT, and we couldn’t enable that without the support Phoenix provides.”

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Medsphere Systems and Phoenix Health Systems Complete Merger
Companies unite to broaden services and move toward comprehensive, interoperable IT solutions and services for healthcare providers across the continuum  of care

Dallas, Texas, and Carlsbad, Calif. April 2, 2015—Medsphere Systems Corporation and Phoenix Health Systems today announced the merger of the two companies, effectively adding Phoenix’s comprehensive and diverse information technology (IT) expertise to Medsphere’s existing focus on VA VistA and VistA-derived systems. Moving forward, Phoenix Health Systems will retain its name and operate as a division of Medsphere; the expanded company will now offer a broader menu of IT services, including hosting and cloud-based interoperability, IT service desk support and project management around many EHR solutions, including enterprise OpenVista.

Derived from the proven VistA system developed by the U.S. Department of Veterans Affairs, OpenVista is a comprehensive EHR combining both clinical and financial applications. Medsphere has enhanced VistA to meet the particular functional needs of federal, non-federal and international hospitals and the availability, i.e, mobility, requirements of modern physicians. Phoenix provides an expansive service set that encompasses systems implementation, compliance project management (e.g., Meaningful Use and ICD-10), service desk, end-user device management, infrastructure support, application management and IT leadership. Together, Medsphere and Phoenix will ensure end-to-end support and interoperability for hospitals facing a wide variety of IT challenges.

“Medsphere is very pleased to announce this merger with Phoenix, which really is the most natural thing we could do given our existing relationship and complementary skill sets,” said Medsphere President and CEO Irv Lichtenwald. “Our focus on hospitals with financial constraints and limited internal health IT support clearly suggests a need to grow into a one-stop shop for all health IT services. It makes good business sense for Medsphere and Phoenix, and it creates a single source of systems and support for our clients.”

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Phoenix Leads New Cerner EMR Implementation at Dimensions Healthcare System. 

Cheverly, MarylandJune 12, 2013—Laurel Regional Hospital and Prince George’s Hospital Center, affiliates of Dimensions Healthcare System (DHS), “hit the switch” on Sunday, June 9 at 7:00 a.m. activating its new Electronic Medical Record (EMR) for the entire healthcare system. Bowie Health Center also participated due to data that’s captured from patients visiting the free-standing emergency room.

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HIMSS Analytics Honors Guadalupe County Hospital; Phoenix’ Outsourcing Client is in Top 8.5%

Santa Rosa, New MexicoJanuary 10, 2013—HIMSS Analytics announced Guadalupe County Hospital has achieved Stage 6 on the EMR Adoption ModelSM (EMRAM). Guadalupe County Hospital is renowned as a leader in frontier health care. Phoenix Health Systems manages the hospital’s Information Technology department.HIMSS Analytics developed the EMR Adoption Model in 2005 as a methodology for evaluating the progress and impact of electronic medical record systems for hospitals in the HIMSS Analytics™ Database.  Tracking their progress in completing eight stages (0-7), hospitals can review the implementation and utilization of information technology applications with the intent of reaching Stage 7, which represents an advanced electronic patient record environment.

Stage 6 hospitals also have achieved a significant advancement in their IT capabilities that positions them to successfully address many of the current industry transformations, such as meaningful use criteria in the American Recovery and Reinvestment Act, claims attachments for the Health Insurance Portability and Accountability Act, pay for performance, and government quality reporting programs.

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Founder Ronald L. Gue, Ph.D. Retakes Helm of Phoenix Health Systems

Richardson, TexasSeptember 21, 2012—Phoenix Health Systems’ Chairman, Ron Gue, has returned to operational leadership of Phoenix Health Systems, as CEO of the 20-year old healthcare IT consulting and outsourcing firm he founded in 1990.

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Phoenix Health Systems’ Hospital IT Service Desk and Hosting Solutions Make an Increasing Impact on Hospitals

Richardson, TexasAugust 30, 2012—Phoenix Health Systems, a major nationwide hospital information technology (IT) services provider, has announced that several hospitals have signed or renewed long term contracts for centralized Service Desk support and hosting.

Examples include:

  • Stilwell Memorial Hospital, located in Stilwell, OK
  • Casa Grande Hospital, located in Casa Grande, AZ
  • Good Shepard Rehabilitation Hospital, located in Allentown, PA
  • Salem Hospital, located in Salem, Oregon
  • Civista Medical Center, located in La Plata, MD

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