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 HELP DESK SERVICES
Are calls to your Help Desk answered in a timely fashion?
Do your physicians get the effective support they need?
Are your IT department's satisfaction ratings where they should be?
Are your support issues tracked and reported on a monthly basis?
Introduction
Keeping caregivers satisfied with the level of support they receive from their IT department is crucial to successful operations. Phoenix Health Systems, a national information technology and business process company, provides effective and comprehensive IT Help Desk Services for your organization that can help improve the End User Experience within your hospital.
Utilizing Phoenix's Leveraged Service Centers, the primary contact for all IT-related issues, your hospital will have access to a team of skilled professionals providing Level I Help Desk Services. Our Help Desk Services are measured and reported on a monthly basis and include key service levels and performance indicators focused on improving your business and end user experience.
Options to Match Your Needs
- 24 X 7 — “Around the Clock” Service
- 12 X 5 — 7 AM — 7PM weekdays
- After Hours — Augment your current Help Desk with 7 PM — 7 AM weekdays and all day on weekends
Highlights
- Average speed to answer: less than 30 seconds
- Call abandonment: not to exceed 5%
- Email service requests: 99% of total emails answered 2 hours or less
- Call escalation: 98% of all calls will be reported/escalated based on severity
- 24x7 availability to help desk services
- Tracking of all user contacts
- First call resolution: 70% of eligible incidents
- Friendly, responsive professionals focused on resolving issues for your end users
Contact Phoenix Today!
Call 214.261.0660 or email info@phoenixhealth.com |
