Service Desk Solutions for Your Hospital IT Needs

On-target, on-shore hospital Service Desk 

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Read HitPoint.

Share! Great ideas and authoritative opinions.

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HIT Project Leadership

Systems selection and implementation

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The Resource Library

Your Key to Healthcare IT

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Future-proof patient privacy and data security.

 Prevent dangerous breaches with independent, objective support.

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Hitpoint - Issues and Insights

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  • The 3 Greatest Cost Factors Threatening Your Service Desk

    Many — maybe most —  hospitals understand the need to incorporate a dedicated service desk within their IT operations. With the complexity of new EHRs and upgrades in other sophisticated systems, a poorly conceived and managed service department that provides haphazard help from over-burdened IT analysts is not enough to satisfy medical staff and other users. The demand for high quality support and quick response is snowballing in hospitals across the country, whether large systems or small rural institutions. But service desk operations can become alarmingly expensive if not managed properly. Even in the annual budget analysis process, hospitals’ low-profile…

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About the Blog: HITPoint

Best HIT Blogs of 2015_largePhoenix Health Systems’ staff is passionate about the future of healthcare.  Follow our award-winning HITPoint blog, for  industry and technology-related analyses, ideas, and comments.

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Our Resource Library

The healthcare industry has been kind to Phoenix, and we love reciprocating! We hope you will benefit from our insights into key IT issues, gained from our long on-the-ground professional experience.

How Omnibus HIPAA is tougher than HIPAA

Read our resource Guide to the Omnibus HIPAA Rules details far-reaching impacts:

  • Tougher breach definitions and more complex notification provisions
  • Increased patient access to and control of personal health information in all PHI-touching systems
  • Changes in the use of PHI for research, marketing, fundraising, and sales
  • New Business Associates’ liability and major changes in BA agreements
  • Required changes in all Notices of Privacy Practices
  • Stronger enforcement powers of the Department of Health and Human Services
  • Numerous technical  — but necessary — details

Other Hospitals Have Great 24 X 7 X 365 Service Desk Support. Why Doesn't Yours?

Do away with the burden of Service Desk staffing, poor performance, and dealing with irate physicians about new EHRs. We provide hospitals seamless, onshore round-the-clock support with the fastest first call resolution in the industry. You can have it too, for what you’re spending now or lessLearn more…