Meet us at HIMSS19! Ranked #1, Phoenix staff will fix your broken IT support.

The annual HIMSS conference is highly anticipated to offer intriguing glimpses of transformative technologies and IT approaches that will shape the future of healthcare. This year’s gathering in Orlando promises to do the same.

But without innovative corrections of IT-related adversities currently troubling your hospital, advances can be difficult.  

BlackBook Medals - 2017-18 -hi res2It is no secret that many clinicians resent EHR investments and workflow tools that seem counterproductive…or they are convinced that IT gets in the way of clinician-patient relationships instead of supporting them. The last thing they think is needed is more IT.

Often, the underlying problem is dysfunctional IT support or inadequate optimization of recently implemented EHRs and other IT applications. Or both.

Phoenix specializes in helping hospitals stabilize and strengthen their IT foundations so that they will get the most from their information systems and be ready to take on ever more sophisticated, transformational initiatives. We have 20+ years of experience providing an array of hospital IT support, strategic consulting, project management and IT department outsourcing solutions. We have been ranked #1 nationwide — two years in a row — by Black Book Research for our superior results and client satisfaction.

Vendor-independent, we work as objective partners of our hospital clients, whether leading implementations, optimizing systems for greater efficiencies and usability, or via application / infrastructure monitoring and Service Desk support. We are experienced in all major EHR platforms.

We work to eliminate non-productivity, disconnects between processes and systems, user dissatisfaction and unnecessary costs. We are committed to the growth and prosperity of our clients through times of transformation and modernization — and during financial and operational difficulties.

If you are attending HIMSS19, we invite you to personally meet with us to learn how our top-ranked hospital IT support services firm will help your hospital resolve existing IT issues so you can move into your future.

Either contact us here for a meeting time…

OR, email Doug Etue directly at doug.etue@phoenixhealth.com


Black Book: Phoenix Rated #1 in Hospital IT Outsourcing for the Second Year Running

For the second year in a row, Phoenix Health Systems has been recognized by healthcare market research firm Black Book Research as first among the nation’s hospital IT outsourcing companies for customer satisfaction and experience.

Expanding upon its September 2017 Survey, Black Book increased the total number of responding hospital executives and managers to 4,595 for its May 2018 report. They were asked to assess their confidence in partnering with outside support contractors in various specialties and to determine which partners they found the most professional and reliable using several key performance indicators. Phoenix Health Systems was ranked first in the study’s category of Hospital IT Department Outsourcing services.



How a National Patient Identifier Can Jump-Start Interoperability and Cut Costs

Many EHR components were developed as early as 30 years ago, but it wasn’t until 2009 that the federal Meaningful Use incentive program precipitated wide-spread implementation of robust EHRs across healthcare. If the EHRs themselves are young, interoperability is still in its infancy. A large majority of acute care hospitals and other providers now have an HHS-certified EHR, providing the needed critical mass to make interoperability even possible.   But many barriers remain, not the least of which is a lack of standardized patient identification. Many industry leaders agree that achieving interoperability is one reason why it is time to move to a national patient identifier — but not the only reason.



Kudos to the Healthcare Community and HHS

We healthcare writers spend a lot of time looking critically at federal compliance initiatives, especially the devils that may be in the details. Seriously, who even likes the unfortunate term “compliance?” Despite the hard knocks, HHS in fact has been an extraordinary trailblazer in modernizing American healthcare through information technology adoption. Sure, the for-profit private IT vendor sector has greatly contributed, but without federal privacy, security, Meaningful Use and other initially onerous programs and policies, we wouldn’t be seeing glowing reports like the following. Take a quick look and feel glad you work in healthcare.



CMS To Fund “Wiring” of Outlier Providers? Read the Fine Print.

CMS made a center stage announcement at last week’s Las Vegas HIMSS conference that it is expanding financial help to a broader base of providers to purchase interoperable technology. This seemed like great news, especially to behavioral health,  substance abuse and long term care facilities. The announcement went viral at the conference. Alas, the proverbial devil is in the details.



The “Year of the Healthcare Hack” and UCLA

It is just over a year since the FBI issued a special warning to healthcare organizations that they should prepare for a strong increase in cyberattacks. Since then, in the wake of several new blockbuster HIPAA security breaches,  2015 has been coined as the “Year of the Healthcare Hack,” by concerned security experts hoping to add weight to the FBI warning. The latest security breach just announced by UCLA Health System — among the “most wired” health organizations in the USA — underscores just how much cyber danger faces healthcare. Here’s why….



Happy “Data Independence Day” — Healthcare’s July 4 Event

Patient engagement advocates are on a fiery new campaign, using the symbolism of July 4 to raise the flag higher for patients’ rights to freely enjoy “meaningful use” of their electronic medical records now.

The background: The Centers for Medicare and Medicaid Services (CMS)  has proposed a new Meaningful Use rule that includes a reprieve for eligible providers in proving that their patients are using their patient portals to view, download, or transmit information contained in their EMRs. Under the old rule, providers must show that 5% of their patients are engaging with the portal.  The proposed rule has slashed that “proof” to only one patient.



Important Proposed Meaningful Use Reporting Changes: Part 1

By now, you’ve all (hopefully) read my previous post  on the proposed Meaningful Use Stage 3 rule. That proposed rule is a dramatic departure from the current Stage 2 rule, making significant strides in aligning the Meaningful Use rule with functionality and clinical behavior needed in patient care.

CMS has told us to expect an additional Notice of Proposed Rulemaking (NPRM)  that would provide for several changes in 2015 reporting, and that would align Stage 2 objectives and measures with the NPRM for Stage 3. The promised proposed rule on changes in reporting was released on April 10. If you haven’t had time to read the 210-page rule (no surprise!),  here is our summary.



Read the Latest on Proposed Meaningful Use Rules – Part 1

Many have been calling for more information on CMS’ proposed rules on Meaningful Use Stage 3, and Modifications to Meaningful Use in 2015 through 2017, along with details of the comment process.  I made a point on Tuesday,  May 05, 2015, to call in and  hang on every word of CMS’ teleconference “CMS EHR Incentive Programs Proposed Rules Overview.” I’m glad I did. If you missed it, here’s my summary.



SGR Fix Is Moving Ahead, and So Is ICD-10

For over a decade, one of the few things Republicans and Democrats have always agreed on was that the sustainable growth rate (SGR), an attempt to limit the rise in physician reimbursements (introduced in the Balanced Budget Act of 1997), was a failure. Over the last decade, Congress has made at least 10 adjustments to the SGR formula to prevent significant cuts in reimbursements, which in recent years would have exceeded 20%. More than once, Congress has set out to enact a permanent fix for SGR, only to end up with a temporary “patch” to delay the cuts.  Last year’s patch also delayed ICD-10 — but this year looks very different.