IT Management / Outsourcing

Whether full or partial IT outsourcing, we manage every client’s staff and technology as if they were our own.

For over 25 years, our IT outsourcing methodology has been a uniquely cost-effective, flexible alternative that has worked for hospital clients nationwide. Conducted properly, outsourcing “works” when it enables hospital staff to focus on their core competencies and goals — while we deploy topnotch professionals to manage the complexities of IT. Phoenix has provided IT outsourcing services to several hundred hospitals, ranging in size from multi-hospital systems to small critical access hospitals (CAHs). Our methodologies are time-tested yet flexible, enabling us to tailor the right solution for every hospital’s needs and budget. Most importantly, we know it’s people — our truly committed ITO leaders and support team — that makes our service one that hospitals have renewed over and over.

That’s why the Phoenix team is so proud to have received Black Book Research’s #1 ranking for comprehensive IT outsourcing two years in a row — 2017 and 2018. You can view more information about the Black Book report here.

Phoenix provides real-time SLA, budgetary and issues tracking, including regular client reporting. Every engagement is lead by an Officer in Charge as the single point of accountability to your executive team. Stringent quality assurance management is the foundation of our performance and has resulted in many contract renewals over our 25+ year history. Our outsourcing leaders work with your senior management to ensure frequent, open communications and reporting.

Our approach:

  • Assessment and Planning
    After a thorough analysis of your organization’s IT objectives, a  team of Phoenix’ senior professionals evaluates existing technology and human resources to determine underlying needs and challenges. Working with your senior staff, we define strategies to achieve your goals and recommend approaches necessary to ensure measurable results and user satisfaction. Unlike firms with a “one size fits all” approach, we then customize a solution to address each client’s size, budget, needs, and goals.
  • Transitioning In
    Some organizations worry that moving to an outsourced model for some or all of its IT functions may be disruptive and unsettling to hospital staff. Ensuring a smooth, positive transition is of key importance to our outsourcing executives. We have defined and fine-tuned detailed methodologies for this process over our many outsourcing engagements. We pride ourselves on our consistent success in making every transition collaborative and people-friendly.

Download our information sheet on IT Outsourcing:  IT Outsourcing