December 31, 1969

Top Cyber-Security Tips: Authoritative Infographic Poster

Healthcare has become the largest target of all sectors for hackers because of the huge volume of personal information that they can collect. Our personal information, our organization’s financial data, and especially the health and personal information of our patients offer a treasure trove for online profiteers. One reason why healthcare gets hit so often: many organizations still lack adequate policies, procedures, or resources to optimize employees’ monitoring activities and ensure privacy and security. Here is our new downloadable, high-resolution infographic to support healthcare organizations in taking adequate precautions against cybersecurity risks. It is printable as a poster up to…

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Categories: Tool
February 21, 2019

Protect Your Mobile Device Security: Infographic Poster

The more mobile devices are used by healthcare workers, the more desirable they are to hackers. What cybercriminals target on desktops, they are now targeting on mobile devices. IOS, Android…it doesn’t matter; they’re all at risk. The number of vulnerabilities and malware threats is increasing dramatically every year within our mobile ecosystem. Potential threats to devices include malicious mobile apps, phishing scams, data leakage, spyware, and unsecured WiFi networks — and of course, loss or theft of phones and tablets. In addition to negative impacts on users and their organizational networks, anyone who uses mobile devices to store or transmit PHI is at…

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Categories: Tool
August 23, 2018

How to Catch the Online Sharks Who Are Phishing for You

More healthcare data breaches are caused by phishing than any other hacking method. We are all at risk of being hoodwinked by an online criminal through fake emails and websites that can compromise our computers, networks and personal information.  Enjoy and learn from this colorful high-resolution infographic poster that summarizes key ways to avoid becoming a victim of a phishing attack. Print it in sizes up to 18″ X 24″, and post it in break rooms or on bulletin boards as a great cautionary reminder for your staff.

May 10, 2018

Guide: Vetting and Selecting IT Outsourcing Solutions

Hospital IT Outsourcing: A Guide to Vetting and Selecting the Best Solutions for Your Hospital. This new detailed IT outsourcing whitepaper guide covers many “lessons learned” of hospitals that have expressed dissatisfaction with their outsourcers and their performance. Many of our recommendations have been generated through Phoenix’ own 25-year experience outsourcing various IT solutions to hundreds of hospitals. We’ve seen what works — and what doesn’t work! Our downloadable guide provides a thought-provoking summary.

Categories: Guide, White Paper
March 27, 2018

Poster: Top 8 Rules for Secure Texting in Healthcare

Enjoy this high resolution infographic that summarizes our top 8 secure texting rules for healthcare staff. Suitable for 24″ high printing as a poster, this infographic by no means covers all HIPAA factors or an organization’s specific policies. But we hope it will serve as a great reminder to staff that texting in healthcare can be efficient but has a caveat: FOLLOW THE RULES.

Categories: Tool
February 27, 2018

2018 Service Desk Agents’ Customer-Focused Poster

Are your IT Service Desk users literally your “best customers?” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care. And like customers in a bank or retail store, they are expecting value for their interaction with Service Desk agents: a fair, speedy, even generous return for the time and effort they’ve invested in their inquiry. For optimum service, managers should encourage this concept: Lose the word “user” and replace it with “best customer.” Remind your Service Desk agents by posting our large high resolution downloadable poster!

Categories: Tool
May 24, 2017

Hospital Service Desk Costing Guide

Our staff is often requested to compare existing hospital service desk costs and potential savings. This brief has been prepared to help your staff analyze direct and hidden expenses in service service desk management in order to improve cost-effectiveness and user satisfaction.

Categories: Guide
May 3, 2017

IT Governance Checklist — 2017

Every hospital’s IT governance framework should meet standards about how well the IT environment is supporting users, patients, and organizational objectives. How is the IT department functioning overall, what key metrics are being met, how secure are systems, and what return is IT providing the organization? Here is a great checklist to guide your assessment.

Categories: Guide, Tool
March 3, 2017

Customer Focused Service Desk Poster

As a major provider of onshore hospital service desk outsourcing for over ten years, we have fine tuned our methodologies and achieved outstanding metrics for meeting our clients’ needs and making their internal customers — physicians, clinicians and other users — happy with the support they receive. Here’s a fun poster to print and post on your service desk bulletin board or wall. It can be printed to up to 24″ X 36.” Use this as part of your program to boost your service desk agents’ customer friendliness and overall performance.

September 24, 2016

Systems Implementation Checklist

Author: Thomas Grove

As a health care IT services company, we have performed hundreds of systems implementations and as a result have a tried and true process to ensure that all areas of the project are covered. Here, we have provided you with a resource to guide your own systems implementations. Use this as a framework and a reference point when considering timing, staffing, and project structure.

Categories: Tool
August 9, 2016

Special Meaningful Use Report / July 2016

Author: Thomas Grove

The Centers for Medicare and Medicaid services recently released a new set of proposed rules for modification of Meaningful Use. Absent significant alterations, by fall we should see many Meaningful Use Stage 2 and 3 changes that promise to significantly reduce the burden on providers struggling to meet MU requirements. Following is our summary of the 764-page document covering CMS’s changes to MU. Use this document as an overview and guide to which sections in the larger document you might want to review in greater detail.

March 1, 2016

The Essential Guide to Omnibus HIPAA

Get your copy of The Essential Guide to Omnibus HIPAA, our seven-page summary of the Omnibus HIPAA Rule. Since 2013, its requirements are current. If your privacy/security program is still based on original HIPAA requirements, it must be updated.

November 2, 2015

Security Risk Management Report

Author: Thomas Grove

It is critical to recognize that a security risk analysis, by itself, doesn’t make an organization any more secure. The analysis is simply a starting point and is essential to an effective security risk management program.    Download this report for a guide through the process of performing a risk analysis and ways to incorporate the findings of that analysis into your organization’s risk management program.

Categories: Report
November 18, 2014

Guide to Minimizing the Impact of ICD-10 on Coding Productivity

Author: Thomas Grove

The move to ICD-10 is going to have a dramatic impact on your hospital’s coding productivity. This guide introduces ways for your hospital to minimize and control the decrease in coding productivity.

Categories: Guide
October 22, 2014

Sources for Healthcare IT News

Based on data compiled while conducting a survey that explored where healthcare IT leaders get their industry news, we compiled this list of the top healthcare IT online resources.

Categories: Report
July 23, 2014

Guide to Assessing & Addressing IT Staffing Needs

What can a hospital do to minimize the impacts of the staffing shortage? That’s what this guide will address. We examine the realities of the staffing shortage, define methods for identifying if your organization is at risk, and provide suggested staffing strategies to employ.

Categories: Guide
May 13, 2014

ICD-10 / 2015 | How to Re-Strategize for a Successful Conversion

In this 45-minute webinar, You will hear from top members of our ICD-10 team, Thomas Grove, Principal and D’Arcy Guerin Gue, Executive Vice President, as they discuss how to ensure the smoothest possible conversion, by restructuring your strategy in eleven critical areas.  

Categories: Webinar
February 1, 2016

20 Step IT Governance Checklist

Author: Ed Humphrey

[Recently Updated] A hospital’s IT governance framework should meet standards about how well the IT environment is supporting users, patients, and organizational objectives. How is the IT department functioning overall, what key metrics are being met, and what return is IT providing the organization? Look at your IT department, starting with these 20 questions.

Categories: Tool
February 12, 2014

Guide to a Data Driven Service Desk

With the increased use of healthcare technologies, the demand for Service Desk support is rapidly growing. That’s why we recently published a guide that provides guidance on the use of data to optimize and improve your hospital Service Desk operations. Download the guide, “Data Driven Service Desk” for in-depth tips on the implementation of proven data collection and analysis strategies.

Categories: Report
January 29, 2014

ICD-10 and Your Bottom Line

Author: Thomas Grove

The October 1, 2015 ICD-10 deadline is mere months away. Because ICD-10 coded data will be the baseline for almost all financial reimbursements for healthcare providers, an understanding of how your clinical activities translate into ICD-10 codes is imperative. We’ve published a guide to help you acquire this understanding. The guide walks readers through four questions providers need to answer in order to get an estimate of the impact of ICD-10 to their bottom line.

Categories: Report
December 1, 2013

ICD-10 Preparedness Survey Results

To get an up-to-date look at industry readiness, we conducted a survey from September to November 2013. The survey results indicate that progress towards the ICD-10 transition remains slow in many U.S. hospitals.

Categories: Survey
November 20, 2013

Guide to the Financial Impacts of ICD-10

Author: Thomas Grove

This guide answers ten critical questions about the financial impacts of ICD-10. Download the guide today to educate yourself and your colleagues about the revenue cycle risks facing healthcare providers.

Categories: Report
October 20, 2013

ICD-10 Infographic Collection

Get access to our entire collection of ICD-10 Infographics. Each infographic covers a unique challenge related to the transition to ICD-10 and provides solutions for those challenges. Use these visuals to educate staff and stakeholders about the transition to ICD-10.

Categories: Tool
July 17, 2013

Report on ICD-10 Risks and Risk Mitigation

ICD-10 WILL CHANGE EVERYTHING It is important that your hospital is prepared for the changes. If you aren’t, you will face significant risks, most notably NO CLAIMS REIMBURSEMENTS AFTER OCTOBER 1, 2014. Other Areas at Risk Include: Provider Readiness Vendor / Payer Readiness People Processes Financial Impacts Don’t fall victim to the risks of ICD-10 Download the report today and begin your preparations.

Categories: Report
June 27, 2013

Impact of ICD-10 Presentation

The transition to ICD-10 will affect several areas within your hospital, which means changes for most of your staff. The ICD-10 Impacts presentation describes these changes and what they mean for your organization.  Use this presentation to educate and prepare your staff for the impacts of the new coding system so they are ready for the transition and the changes they will experience when the October 1, 2014 deadline hits.

Categories: Tool
May 23, 2013

Benefits of ICD-10: The Case for Change

The transition to ICD-10 means a lot of work for many people, however, what some might not realize are the many advantages the new coding system offers. The Benefits of ICD-10 report discusses the advantages and will familiarize you with the positive impact the new coding system has and provides an optimistic outlook on the transition to jumpstart you and your organization into the preparations required in order to hit the October 1, 2014 deadline.

Categories: Report
April 30, 2013

Visual Guide to the Impact of Omnibus HIPAA

Recently, we published three Infographics that discuss the impact of Omnibus HIPAA. We’ve combined these infographics into one report that details the affects of the new Rule on Business Associates, Notice of Privacy Practices and Breach Notifications.

September 9, 2012

Managing EHR Implementations

Apply our time-tested guidelines for effectively managing a successful EHR project implementation, start to finish. This paper covers industry implementation standards every healthcare organization should follow.

Categories: White Paper