By D’Arcy Guerin Gue on Tuesday, February 27th, 2018

Are your IT Service Desk users literally your “best customers?” You bet. Every time they must contact the hospital Service Desk they are paying with their precious time, likely stress, and their patients’ time and access to proper care. And like customers in a bank or retail store, they are expecting value for their interaction with Service Desk agents: a fair, speedy, even generous return for the time and effort they’ve invested in their inquiry. For optimum service, managers should encourage this concept: Lose the word “user” and replace it with “best customer.” Remind your Service Desk agents by posting our large high resolution downloadable poster!

Download the Poster

About D’Arcy Guerin Gue

Vice President, Industry Relations

D’Arcy Guerin Gue is a co-founder of Phoenix, with over 25 years of experience in executive leadership, strategic planning, IT services, knowledge leadership, and industry relations —  and a special focus on patient engagement and federal compliance issues.