Phoenix has made a major investment in its hospital technical infrastructure
management and support program -- designed to ensure patient safety,
user confidence, and C-Suite peace of mind.

Our services include  infrastructure leadership, 24/7 service desk operations, network management (both voice and data), desktop/server management, and remote hosting. These services are delivered both from our Leveraged Service Center in Dallas, and onsite at the hospital. Our team’s number one goal is to ensure patient safety and user satisfaction by minimizing equipment downtime with rapid onsite response times.

Our Client Care Program, a uniquely valuable feature of our infrastructure services, is designed to address the critical needs of on-duty clinicians. We provide dynamic clinical end user support, with proactive management and onsite rapid IT response support to clinicians, day or night.

Seamless deployment, integration and maintenance services across your multiple locations will provide a stable, reliable and scalable environment designed to adapt to your organization’s changing needs. Specific features include:

Monitoring & Response

  • 24 x 7 monitoring of equipment from our NOC
  • Node up/down status, disk capacity, CPU utilization and ram utilization
  • Auto notifications delivered to client defined lists

Physical Datacenter Hosting

  • Equipment is located in Tier 3+ facility
  • 24 x 7 support
  • Priced as a flat fee per month

Cloud Hosting

  • Utilizes Amazon Web Services
  • Directly managed by Phoenix staff
  • Priced on a sliding scale

Data Replication & Archival

  • Data replicated from the client site to our central LSC location
  • Utilizes deduplication to for efficient scalability, allowing client to store much more data than traditional disk-based backup solutions
  •  Integrates with client’s existing backup environment
  • Directly managed by Phoenix staff
  • Priced as a flat fee or sliding scale per month

Operations Support

  • Expert level server, network and storage support
  • Expertise includes Windows, Linux, SQL, MySQL, Cisco, VMware