Managing your Serice Desk support should not be at the top of your executive leaders’ minds. Ever. Hospital executives need to be focused on overall healthcare excellence and strategic initiatives to meet the challenges of our population’s health — and not diverted by needless stumbling blocks in day-to-day operations.
Today’s EHR-centric healthcare workplaces are more IT-based than ever before. Fast, knowledgeable management of IT support has become a daunting needlessly expensive challenge for many hospitals. Our #1 rated onshore healthcare Service Desk outsourcing services fit the bill, often costing 20% to 30% less.
You can do away with the burden of Service Desk staffing, ongoing training, supporting multiple disparate systems, and correcting low performance. We provide hospitals seamless world-class, round-the-clock support — that you can have too. For what you’re spending now, or even less.
Phoenix Health Systems’ expert, US-based healthcare service desk team has average answering speeds of 30 seconds or less – and the fastest first call resolution in the industry. We manage all incidents with your brand from greeting through issue resolution. Your users will simply dial a hospital extension, and we’ll answer at once. From our state-of-the-art Service Center in suburban Dallas, our round-the-clock analysts apply standardized workflow methods with a caring touch, and refresh their knowledge continuously.
Our Service Desk capabilities include Clinical Service Desk support. These specialized agents understand your EHR’s modules and how to work with them. In most cases they have clinical experience. In addition, all of them receive comprehensive training on every clinical system they support, with frequent training updates and refreshers.
Our team respects the unique urgency and potential impact of their clinical support responsibilities. A simple answer to a “How To” question from a physician may significantly affect a patient’s care. A quickly resolved application outage may help ensure patient safety. Our analysts provide immediate knowledgeable and concerned response to users of EHRs and other clinical systems.
We are proud that our clients consistently laud our team for its fast, expert, and diligent attention – what we call a “best practices / best services” experience. Our advanced reporting metrics prove our results – and they’re always available to you.
We can provide you either 24/7 full-time Service Desk service, OR integrate with your onsite staff to give superb off-hours support. With advanced infrastructure and application monitoring tools, our support analysts can often anticipate problems before your users call. Calls are documented, to add to a knowledge base that is leveraged to assist in future calls.
- Healthcare-only focus
- Specialized physician support
- Clinical and business applications support
- Trained and certified analysts
- Scalable on-shore operation
- Comprehensive implementation
- Top of the line service desk and knowledge management technology
- ITIL Standards-based methodology and procedures
- Metrics reporting and analysis
- Proactive infrastructure and applications monitoring
- Fast start-up transition
- Dedicated account leader for every client
Download our 24 X 7 X 365 Service Desk information sheet. PHS Service Desk Info Sheet