Consulting and IT Department Outsourcing Services:
Phoenix’ seasoned staff is comprised of senior-level consultants and IT outsourcing specialists who have 20+ years of experience in healthcare IT, working with all major EHR products and other IT systems. They have led implementations, support, and maintenance of individual hardware and software systems and have managed many IT departments or sub-departments.
Healthcare IT Service Desk Center (based in Richardson, TX):
Many members of our service desk staff have worked with Phoenix for years, and have developed working knowledge of all major EHRs and other IT systems. We have a continuous staff training program and Client Care program that have sustained our top-of-the-line service quality, even as our center has grown and as the needs of our hospital clients have changed. Our service desk has strong clinical IT experience as well as knowledge of all other major hospital software and hardware that require user support.